Shipping Policy

Last Updated: September 4, 2026

This Shipping Policy explains how orders placed through Alan Walker | Store at alanwalker.shop are processed, shipped, and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Processing times may be longer during:

• Product launches

• Promotional periods

• Holidays

• High-volume sales events

• Unexpected operational delays

Orders are not normally processed or shipped on weekends or public holidays.

2. Shipping Rates

Shipping charges are calculated and displayed at checkout based on factors such as:

• Delivery destination

• Package weight

• Package size

• Selected shipping method

• Available carrier rates

Any applicable shipping cost will be shown before you complete your purchase.

3. Delivery Estimates

Estimated delivery times depend on the destination and shipping method selected at checkout.

Typical delivery windows may vary by region and carrier.

Please note that delivery estimates are not guaranteed unless expressly stated. Delays may occur due to circumstances outside our reasonable control.

4. International Shipping

We may ship to selected international destinations where available.

International orders may take longer to arrive because of:

• Customs clearance

• Local postal services

• Import regulations

• Carrier delays

• Regional delivery conditions

Customers are responsible for ensuring that products ordered can legally be imported into their destination country.

5. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Alan Walker | Store does not control these charges and cannot predict their exact amount.

We recommend contacting your local customs authority if you need more information before placing an order.

6. Tracking Information

Where tracking is available, tracking details will normally be provided after your order has been dispatched.

Please allow some time for tracking information to become active after shipment.

Tracking updates are controlled by the shipping carrier and may not always appear immediately.

7. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully check:

• Recipient name

• Street address

• Apartment or unit number

• City

• Postal or ZIP code

• Country

• Telephone number

If you notice an error after placing your order, contact us as soon as possible.

We cannot guarantee that shipping information can be changed once an order has entered processing or has been dispatched.

8. Failed or Unsuccessful Delivery

If a carrier is unable to deliver an order because of an incorrect address, refused delivery, failure to collect the parcel, or another customer-related issue, the package may be returned to us.

Additional shipping or return-to-sender charges may apply where permitted by law.

If you would like the order shipped again, additional shipping charges may be required.

9. Lost Packages

If your tracking information shows no movement for an unusually long period or your package appears to be lost, please contact us with your order number.

We may work with the shipping carrier to investigate the shipment.

Resolution may depend on the carrier's investigation and may include a replacement, refund, or another appropriate solution where applicable.

10. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Include:

• Your order number

• Clear photos of the damaged product

• Photos of the external packaging where possible

• A description of the issue

We will review the information and determine the appropriate resolution.

11. Delayed Deliveries

Delivery delays may occur for reasons including:

• Customs inspections

• Weather conditions

• Carrier disruptions

• Public holidays

• High shipping volumes

• Local postal delays

• Natural events

• Incorrect delivery information

We are not responsible for delays caused by circumstances outside our reasonable control.

12. Split Shipments

Some orders may be shipped in more than one package depending on product availability, warehouse location, or fulfilment arrangements.

If your order is split into multiple shipments, you may receive separate tracking information for each package.

13. Pre-Order Products

Products marked as pre-order may have different processing and shipping timelines.

Estimated shipping dates for pre-order products will usually be stated on the relevant product page where available.

If an order contains both pre-order and in-stock products, the entire order may be held until all items are available, or items may ship separately depending on fulfilment arrangements.

14. Shipping Restrictions

Certain products may not be available for shipping to all destinations due to:

• Carrier restrictions

• Customs regulations

• Legal requirements

• Product-specific limitations

If an order cannot be shipped to your destination, we may contact you and issue an appropriate refund where necessary.

15. Delivery Responsibility

Once an order has been delivered to the shipping address provided at checkout, responsibility for the package may transfer to the customer, subject to applicable consumer protection laws.

If tracking shows a package as delivered but you cannot locate it, we recommend checking:

• Around the delivery location

• With household members

• With neighbours

• With building management

• With the local carrier

If the package still cannot be found, contact us so we can assist where possible.

16. Returns After Delivery

If you wish to return an eligible item after receiving your order, please review our Return & Refund Policy for instructions, eligibility requirements, and applicable return conditions.

17. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in shipping carriers, fulfilment practices, legal requirements, or store operations.

The latest version will always be published on alanwalker.shop.

18. Contact Us

If you have questions about shipping, tracking, delivery, or an existing order, please contact us through alanwalker.shop.

Store Name: Alan Walker | Store
Website: alanwalker.shop