Return & Refund Policy

Last Updated: September 4, 2026

Thank you for shopping at Alan Walker | Store. We want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions under which products purchased from alanwalker.shop may be returned, exchanged, or refunded.

1. Return Eligibility

We accept eligible returns within 30 days of delivery.

To qualify for a return, the item must:

• Be unused, unworn, and unwashed.

• Be in its original condition.

• Include all original tags, labels, packaging, and accessories.

• Be accompanied by proof of purchase or your order number.

Items returned damaged, worn, washed, altered, or incomplete may not qualify for a refund.

2. Non-Returnable Items

Certain products cannot be returned unless they arrive damaged, defective, or incorrect. These may include:

• Personalized or customized products.

• Gift cards.

• Digital products or downloadable items.

• Intimate or hygiene-sensitive products where applicable.

• Items clearly marked as final sale or non-returnable.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your product is damaged, defective, or different from what you ordered, contact us as soon as possible and provide:

• Your order number.

• A description of the issue.

• Clear photographs of the item and packaging where applicable.

Once the issue has been reviewed, we may offer a replacement, refund, or another appropriate solution.

4. Return Process

Before returning a product, please contact our customer support team with your order details and reason for the return.

If your return is approved, we will provide the relevant return instructions.

Please do not send products back without receiving return instructions first, as unauthorized returns may not be accepted or processed.

5. Return Shipping Costs

Unless the product was damaged, defective, or incorrectly supplied, customers are generally responsible for return shipping costs.

Original shipping charges are normally non-refundable unless required by applicable consumer law or the return is the result of an error on our part.

We recommend using a tracked shipping service when returning an item, as we cannot guarantee receipt of returned parcels that are lost during transit.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will normally be issued to your original payment method.

Please note that your bank, card provider, or payment processor may require additional time to display the refund in your account.

Shipping charges, duties, taxes, or other fees may not be refundable unless required by law or unless the return resulted from an error on our part.

7. Late or Missing Refunds

If you have not received an approved refund, we recommend:

1. Checking your bank or payment account again.

2. Contacting your credit card company or payment provider.

3. Contacting your bank, as processing delays may occur.

If you have completed these steps and still have not received your refund, please contact our customer support team.

8. Exchanges

If you would like a different size, colour, or product, please contact us to check whether an exchange is available.

Availability cannot be guaranteed. In some cases, you may be asked to return the original product and place a new order.

9. Order Cancellations

If you wish to cancel or modify an order, contact us as soon as possible after placing it.

We cannot guarantee that an order can be cancelled or changed once it has entered processing, fulfilment, or shipment.

If your order has already been dispatched, you may need to follow our standard return procedure after receiving it.

10. Refused or Unclaimed Deliveries

If an order is returned to us because the customer refused delivery, failed to collect the parcel, or provided an incomplete or incorrect shipping address, additional shipping charges may apply.

Any refund issued in such circumstances may exclude the original shipping costs and any return-to-sender fees, where permitted by law.

11. International Returns

Customers returning orders internationally are responsible for securely packaging and shipping the return in accordance with the instructions provided by our support team.

Import duties, customs charges, taxes, brokerage fees, and international shipping costs are generally non-refundable unless required by applicable law.

12. Consumer Rights

Nothing in this Return & Refund Policy is intended to limit any mandatory rights you may have under applicable consumer protection laws.

Where local law provides you with additional cancellation, return, refund, or warranty rights, those legal rights will continue to apply.

13. Contact Us

If you have any questions regarding a return, refund, exchange, damaged product, or order issue, please contact the customer support team through alanwalker.shop.

Store Name: Alan Walker | Store
Website: alanwalker.shop